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Accenture's Alliance with Oracle's Siebel Systems

For more than a decade, Accenture and Oracle's Siebel Systems have successfully enabled companies around the world to gain a three-dimensional view of their customers, and quickly transform this insight into fully integrated customer-centric processes and systems.

Accenture's more than 4,000 Siebel-skilled professionals are committed to innovation that creates high performance through solutions based on Siebel technology. With these solutions, our alliance with Siebel Systems helps clients achieve competitive advantage and profitable growth. The alliance has delivered service to more than 1,500 joint clients, including 39 percent of the Fortune 100 and 34 percent of the Fortune Global 100.

Together, Accenture and Siebel Systems have created the world's most powerful CRM development and implementation force. Our combined resources enable us to deliver to clients three-dimensional views of their customers. Our methodologies and extensive experience allow us to completely integrate customer-centric processes and systems, within and beyond an enterprise. Most importantly, our commitment to helping clients achieve competitive advantage and profitable growth guides us in developing new and innovative solutions that continually extend the CRM value proposition and transform the industry.

Our key capabilities include:

• Cross-industry solutions for customer data management and analytics, employee relationship management and partner relationship management, including Siebel's Universal Application Network.

• Vertical solutions for communications, consumer packaged goods, financial services, government, health and life sciences, hospitality, resources and many other industries.

• Powerful delivery capabilities, including the Accenture Siebel Application Management solution and the Accenture Strategic Delivery Model. Our Siebel Application Management helps support, maintain or operate a production application. Our Strategic Delivery Model lowers the cost of Siebel implementations by leveraging a global network of deeply-skilled resources to manage design, build, run and application management functions.

• Contact Center Analytics, which provides organizations with powerful insights, enabling them to analyze all aspects of contact center performance. The solution provides best-practice metrics, alerts and key performance indicators, allowing companies to take targeted action to improve productivity, reduce costs and increase customer satisfaction.

• Customer Data Management, which enables users at every level of the client organization to extract optimal value from their customer data by establishing a powerful link between a company's internal customer data management systems and the external world of customer information.

• Loyalty, which uses high-performance marketing and customer management to drive loyalty and profitable growth. Clients can leverage their understanding of their best customers to drive innovation that increases marketing effectiveness and substantially improves sales.

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